Frequently Asked Questions

Works on virtually any device: Firestick, Android TV, Samsung & LG Smart TVs, iPhone & iPad, Android phones & tablets, Windows & Mac, and MAG/STB boxes. If it connects to the internet, it likely works. Contact us on WhatsApp if you're unsure about your device.

After payment, your login credentials are delivered instantly via WhatsApp or Telegram: server URL, username, password, and an M3U URL. Enter these into your preferred IPTV app and you're live within minutes.

Both connection methods are included with every subscription. Xtream Codes API uses a server URL, username, and password, and supports EPG, catch-up, and organized categories. M3U is a single playlist URL that works in any media player. Xtream Codes is generally the better option if your app supports it.

Firestick/Android TV — TiviMate. Android phone/tablet or iPhone/iPad — IPTV Smarters Pro. Samsung/LG TV — Hot Player. Windows/Mac — VLC or IPTV Smarters. MAG Box — the built-in portal. All work with the same subscription.

Look for "Xtream Codes API", "Xtream Codes Login", or "Add Playlist" in your app. You'll need the server URL, username, and password sent via WhatsApp or Telegram after purchase. Any "Name" or "Playlist Name" field can be anything you like.

In VLC: Media > Open Network Stream > paste URL > Play. In GSE Smart IPTV: tap + > Remote Playlists > paste URL. Xtream Codes is generally the better option if you're not sure which format to use.

If you log in with Xtream Codes API, the EPG loads automatically in most apps. If you're using an M3U URL, you may need to add the EPG URL separately — contact us on WhatsApp for the link.

We recommend Hot Player, available in the Samsung App Store or LG Content Store, with Xtream Codes login support. If it isn't available in your region, plug in a Firestick instead.

Yes. Any TV with an HDMI port works with an Amazon Firestick, Chromecast with Google TV, Nvidia Shield Pro, or MAG/Formuler box connected to it.

Yes, the service is fully VPN friendly. Our servers are optimized to deliver a smooth stream with or without one.

TiviMate is the most popular choice — fastest channel switching, a clean EPG, and multi-playlist support. IPTV Smarters Pro is a solid free alternative with a simpler interface.

Yes — every Firestick model, including Fire TV Stick Lite, Fire TV Stick 4K, Fire TV Stick 4K Max, and Fire TV Cube.

Check your internet speed (15 Mbps+ for HD, 25 Mbps+ for 4K), use a wired connection if possible, restart your router, clear your app's cache, or try lowering the stream quality. Contact 24/7 WhatsApp support if it persists.

This usually means the login details were entered incorrectly. Double-check the server URL (including http:// and the port), and re-enter the username/password carefully. Send us a screenshot on WhatsApp if it still doesn't work.

This is usually a video codec issue. Try switching the video player (built-in, VLC, or ExoPlayer) in your app's settings, update the app, or try a different channel to isolate the problem.

Give it a few minutes to fully download on first load, or look for an "Update EPG" / "Refresh Guide" option in your app. If you're using M3U, the EPG URL needs to be added separately — contact us on WhatsApp.

Most commonly an expired subscription, brief server maintenance, or an app that needs a refresh. Message us on WhatsApp for an instant status check.

Credit/debit cards, PayPal, Revolut, and Wise (TransferWise). Contact us on WhatsApp for full payment details.

Each subscription supports one simultaneous connection by default. Multi-connection plans (2, or 3-5 for larger households) are available — each connection can watch different channels independently.

We send a reminder on WhatsApp before your plan expires. Message us to renew — your existing login credentials stay the same, no reconfiguration needed.

Yes. Your credentials work on any supported device — just install an IPTV app on the new device and enter the same login. The only limit is how many devices can stream simultaneously under your plan.

If you experience technical issues after purchasing, our 24/7 support team will work with you to resolve them. We also offer flexible short-term plans so you can try the service without a long commitment.

No. Plans are not set to auto-renew by default. You'll receive a reminder before your plan expires and can renew manually via WhatsApp.

Yes. Additional simultaneous connections can be added to any plan for an extra fee. Contact us on WhatsApp for multi-device pricing.

Yes — tell us which countries, sports packages, or language preferences you want prioritized when you order and we'll set it up.

Yes, every subscription includes a large VOD library with movies and TV series across multiple languages, updated regularly.

Catch-up (time-shift) is available on many channels, letting you watch programs from the past 24-72 hours. Availability depends on the individual broadcaster.

Some apps support local recording, including TiviMate's premium tier and VLC on Windows/Mac. Recording depends on the app and your device's available storage.

100+ countries across Europe, the Middle East & North Africa, Asia, the Americas, Africa, and Oceania, plus international sports packages like Premier League, La Liga, NFL, NBA, UFC, and cricket.

Many channels broadcast multiple audio tracks you can switch between in your app's settings. Subtitle availability depends on the individual channel and broadcaster.

The US lineup currently includes 1,400+ channels covering local network affiliates and national cable channels. The exact count changes over time — check the live channel list.

No. IPTV International serves customers worldwide; there is no requirement to be located in or have a billing address in the US.

Sports channel availability changes regularly. Check the Premier League IPTV page or the full channel list to confirm current coverage before subscribing.