Support runs through WhatsApp directly — no ticket queue, no waiting days for a reply.
View Plans & OrderSetup and app troubleshooting, confirming whether a specific channel is currently available, renewal help, and general account questions.
Message us on WhatsApp directly — include your device type and the app you're using for the fastest resolution.
A good chunk of support requests get resolved faster if you check a few things first. Restart the app or device you're streaming on, confirm your internet connection is stable (a wired connection or strong Wi-Fi signal matters more for IPTV than for regular streaming, since it's constantly pulling a live data stream rather than buffering a file in advance), and make sure the app itself is updated to its latest version.
If you're on a specific device — a Firestick, Android box, smart TV, or MAG box — the fix is often device-specific rather than account-specific. Our device guides cover setup and common playback issues for each platform, and checking there first can save you a support ticket entirely.
Buffering and freezing are the most common complaints, and they're rarely caused by the subscription itself. IPTV delivers video over the same internet connection as everything else in your house, so it's sensitive to network conditions in a way that traditional cable or satellite isn't. A slow upstream ISP connection, a congested home network with several devices streaming at once, or a weak Wi-Fi signal between your router and your device can all produce the same symptom: choppy playback.
Before assuming there's a service-wide issue, try lowering the stream quality if your player supports it, move closer to your router or switch to ethernet, and close other apps or devices competing for bandwidth. If the problem is isolated to one channel or persists across multiple devices and networks, that's worth flagging to support directly rather than troubleshooting further on your own.
Subscription and billing issues are handled separately from technical playback issues, and it helps to know which one you're dealing with before reaching out. Questions about a failed renewal, switching between the $19.99 monthly, $63.99 six-month, or $99.99 annual plan, or confirming when your next billing date falls are billing matters — these are usually resolved by checking your account status rather than a device restart.
If you're weighing which plan makes sense, the longer terms work out to a lower effective monthly rate ($10.67/mo on the 6-month plan and $8.33/mo on the annual plan compared to $19.99/mo paying monthly), so it's worth deciding based on how long you expect to stay subscribed rather than defaulting to the shortest term. Details on each plan are on the subscription plans page.
It's worth setting expectations for what a support interaction can actually resolve. Account-level issues — activation, renewal, plan changes, access problems — can be fixed directly by support once they verify your account. Device and network issues are more limited: support can walk you through settings, recommend a player app, or help you rule out common causes, but they can't control your home Wi-Fi speed, your ISP's routing, or hardware problems with your streaming box.
Having your account email and a clear description of the issue (which device, which app, what exactly happens) ready before you reach out makes the interaction faster on both ends, since it skips the back-and-forth of gathering basic details.
Buffering usually comes down to your connection at the moment of streaming rather than your general internet speed. Wi-Fi congestion, other devices using bandwidth, or a weak signal between your router and streaming device can all cause it even on a fast connection. Try switching to a wired connection, restarting your router, and lowering stream quality if the option is available before assuming it's a service issue.
No. Support is tied to your account, not a specific device, so one conversation can cover setup or troubleshooting across all the devices you use the service on. It helps to mention which devices are affected if the issue is device-specific, since a fix for a Firestick may not apply to a smart TV app.
Yes, support can explain the differences, but the decision mostly comes down to how long you plan to stay subscribed. The monthly plan is $19.99, the 6-month plan works out to $10.67/month at $63.99, and the annual plan is $8.33/month at $99.99 — longer terms lower the effective monthly cost but require more upfront.
Have the email address associated with your account, a description of the issue, and the device and app you're using. If it's a playback problem, note whether it happens on one channel or all of them, and on one device or every device — that distinction alone helps narrow down whether it's a network issue or something on our end.
All plans include full access to every channel, movie, and series.
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The interface is simple to use and the streaming has been smooth on both my television and Fire Stick. Very happy with the experience so far.
Very easy installation and good compatibility with my Android TV device. The channel organization and guide make it simple to find the content I want.
Very easy to set up on my Smart TV. I especially like having Dutch, English, and international channels available in one service.
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